Help
Support
Questions, problems or a design that looks wrong: write to us and we'll help.
Contact us
Email support@tatwise.app. For privacy requests, write to privacy@tatwise.app.
Help us help you: tell us your phone model, your iOS or Android version, and what happened. Please don't send body photos.
Subscriptions
- Cancel or change a subscription: on the App Store or on Google Play.
- Refunds are handled by Apple and Google: ask Apple or read Google Play's refund policy.
- Moved to a new phone with the same Apple or Google account? Open the Tatwise Pro screen and tap Restore Purchases.
- Deleting your data in Tatwise doesn't cancel a subscription. Cancel it first.
A design looks wrong or offensive
Tell us what you asked for and roughly when. We review every report.
Camera or photo access
- iPhone: Settings → Tatwise → Photos or Camera.
- Android: Settings → Apps → Tatwise → Permissions.
Delete your data
In the app, open Settings → Delete My Data. It removes your account, designs and projects from our servers, and clears the try-on photo and drafts from your phone. It can't be undone. See the Privacy Policy for what is deleted and your other rights.